CREW RESOURCE
 MANAGEMENT (CRM)
 TRAINING 
 program structure
        TOTAL DURATION:
8
hours
1
day
THEORY
DAY
1
Different training is provided for pilots and cabin crew, although most of the subjects align:
- Human factors in aviation
 - General instructions on CRM principles and objectives
 - Human performance and limitations
 - Threat and error management
 - Specifics related to aircraft types (narrow-/wide-bodied, single- /multi-deck), flight crew and cabin crew composition, and number of passengers
 - Personality awareness, human error and reliability, attitudes and behaviors, self-assessment, and self-critique
 - Stress and stress management
 - Fatigue and vigilance
 - Assertiveness, situation awareness, information acquisition, and processing
 - Resilience development
 - Surprise and startle effect
 - Cultural differences.
 
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