CREW RESOURCE
MANAGEMENT (CRM)
TRAINING
program structure
TOTAL DURATION:
8
hours
1
day
THEORY
DAY
1
Different training is provided for pilots and cabin crew, although most of the subjects align:
- Human factors in aviation
- General instructions on CRM principles and objectives
- Human performance and limitations
- Threat and error management
- Specifics related to aircraft types (narrow-/wide-bodied, single- /multi-deck), flight crew and cabin crew composition, and number of passengers
- Personality awareness, human error and reliability, attitudes and behaviors, self-assessment, and self-critique
- Stress and stress management
- Fatigue and vigilance
- Assertiveness, situation awareness, information acquisition, and processing
- Resilience development
- Surprise and startle effect
- Cultural differences.
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